Terms and Conditions of Accommodation
Královské Apartmány
Operator:
1. Introductory Provisions
These contractual terms and conditions apply to the stay in the accommodation facility Královské Apartmány - Hotel Palace Kostelní 347, 543 51 Špindlerův Mlýn. The parties to the contractual relationship are, on one hand, the accommodation provider, and, on the other hand, the customer who reserves the stay. The customer may be a natural or legal person (hereinafter referred to as the "customer"). The customer listed in the contract represents all participants in the stay, is authorized to act on their behalf, and is the sole responsible person in relation to the accommodation provider.
By confirming the reservation in the accommodation facility, the customer agrees to these contractual terms and conditions.
2. Formation of the Contractual Relationship
The contractual relationship between the customer and the accommodation provider is established by confirmation of the reservation of Královské Apartmány - Hotel Palace Kostelní 347, 543 51 Špindlerův Mlýn by the customer in the online reservation system and payment of the deposit/full amount for the accommodation as stated in Article 3, clause 3.4 of these contractual terms and conditions. The customer shall pay the deposit/full amount for the accommodation to the account of the accommodation provider. In exceptional cases where the customer does not have access to the internet, the reservation can be made by phone.
The customer and the accommodation provider agree to use postal or electronic (e-mail) communication. Notifications made by either party in this manner shall be considered valid written notifications.
3. Price of the Stay and Payment Terms
The price of the stay is the price stated in the reservation system and info email (contract) for accommodation, which the customer receives after confirming the reservation in the online reservation system under the name of the object.
3.1. The price of the stay includes:
- Accommodation
- Energy (electricity, gas, water supply / sewage)
3.2. The price of the stay does not include:
- Transportation
- Meals
- Municipal recreational fee
- Additional services such as massages or wellness are not included in the price of the stay and are paid separately.
3.3. Deposit
When handing over the key to the accommodation facility, the customer is obliged to pay a refundable deposit (security deposit) of 5000 CZK to the accommodation provider or a person authorized by them. The deposit will be returned to the customer by the accommodation provider on the day of departure, provided that the customer has not caused any damage to the property. In case of damage, the accommodation provider is entitled to reduce the deposit by an amount equal to the value of the damage caused. If the deposit is insufficient, compensation for damages shall be governed by Article 4 of these contractual terms and conditions.
3.4. Payment for Accommodation
The accommodation provider is entitled to receive payment for the stay prior to its realization. Unless otherwise agreed in writing between the accommodation provider and the customer, the customer is obliged to pay a deposit of 50% of the price of the stay within 2 days of the confirmation of the reservation in the online reservation system of the [name of the facility] to the customer's account. The remaining 50% of the payment must be paid by the customer no later than 10 days before the day designated as the start of the stay. If the customer fails to meet the payment conditions for the stay, the effects of the contract concluded between the customer and the accommodation provider are nullified and the accommodation capacity will be offered to other interested parties.4. Customer's obligations
- To provide the accommodation provider with cooperation necessary for proper accommodation security and provision. To take over all documents sent for the stay.
- To arrive at the designated time and place with all required documents.
- To follow the instructions, house rules and guidelines of the accommodation provider and their authorized employees.
- It is the obligation of the customer and all involved parties to behave in such a way that their health, life or property are not compromised, nor should any harm be caused to the property of the accommodation provider. The customer is responsible for supervising children or ensuring their supervision to prevent possible injury or damage to the accommodation provider's property.
- To use the accommodation properly, maintain order and cleanliness, especially if children are also staying.
- To close windows and doors when leaving the accommodation.
- To promptly report the need for repairs to the accommodation.
- To immediately report any damage or harm caused by the customer or any person staying with them in the accommodation.
The customer is obliged to pay for any damage that occurs in the accommodation reserved for their stay, free-time activities or relaxation, up to the amount of CZK 20,000 (approx. $900). Higher damages incurred in the accommodation reserved for their stay, free-time activities or relaxation, including lost profits up to the amount of the valid accommodation price for the entire period the object/room/apartment/relaxation area will be out of service, can be claimed by the accommodation provider in accordance with Act No. 89/2012 Coll., The Civil Code. The customer has this obligation even if the damage is caused by children or other persons staying with them.
4.1 Without the prior consent of the accommodation provider, the customer may not:
- Make significant changes to the accommodation (move furniture, etc.)
- Use their own appliances in the premises
- Transfer the accommodation to another person
4.2 In the premises of the property, the customer may not:
- Smoke in any part of the property
- Keep, produce or store narcotic or psychotropic substances or poisons, unless they are medicines prescribed by a doctor.
- Carry weapons and ammunition or store them in a condition that allows their immediate use.
5. Obligations, Rights, and Liability of the Accommodation Provider
The accommodation provider is obliged to hand over the accommodation facilities to the customer in a condition suitable for proper use and to ensure the uninterrupted exercise of the customer's rights associated with the accommodation. The accommodation provider takes care of the removal of reported defects without unnecessary delay and is obliged to maintain the accommodation facilities in proper technical and hygienic condition.
The accommodation provider has the right to inspect the accommodation facilities in the presence of the customer after the end of their stay. We kindly ask customers not to consider this activity a sign of distrust. Thank you for your understanding.
The accommodation provider shall not be liable for any injury to the health (or damage to the property) of the customers that resulted from their carelessness, inattention, negligence, improper use, or improper supervision.
6. Staying with us
The customer has the right to use the accommodation facilities as well as the common areas of the property. At the beginning of the stay, the customer will receive a key. The key must be returned to the accommodation provider at the latest when the accommodation is terminated. The customer is obliged to prevent the loss or theft of the key and not to lend it to persons who are not accommodated in the property. In case of loss, theft or misuse of the key, the customer is obliged to pay the accommodation provider a contractual penalty of 2000 CZK; this does not affect the right of the accommodation provider to claim compensation for any damages caused.
The accommodation is available on the day of arrival from 2:00 PM to 8:00 PM. Guests are required to vacate the accommodation on the day of departure by 10:00 AM at the latest. Guests are required to arrange their exact arrival time with the accommodation provider by phone in advance. Early check-in and late check-out are available only upon prior arrangement and subject to availability. An additional fee of CZK 250 (€10) for each commenced hour applies to early check-in, late check-in after 8:00 PM, and late check-out.
If the customer does not comply with these times, they will be charged for an additional day's stay according to the current price list.
6.1. Transportation to the accommodation
Transportation to the accommodation is individual and all transportation costs to the accommodation site are paid by the customer.
6.2. Accommodation
The number of persons accommodated must not exceed the bed capacity of the property. The exact or tentative number of accommodated persons is stated in the contract that the customer will receive after making the reservation. A crib and high chair can be ordered free of charge for children up to the age of 3 when making a reservation in the online reservation system.
It is prohibited for the entire capacity of the [insert name of the property] to be used only by minors under 18 years of age or only by persons with limited legal capacity. In case of accommodation of persons under 18 years of age or persons with limited legal capacity, at least one responsible adult over the age of 18 must be provided to attend the entire stay.
6.3. Energy and conservation
In the interest of energy conservation and consideration for the environment, we ask that you do not ventilate for extended periods of time during the winter months, let alone for the purpose of reducing the temperature in the room/property.
6.4. Pets
Bringing pets to the property or visiting the property with pets is not allowed.
6.5. Storage of sports equipment
Customers are not allowed to bring sports equipment and items into the property. A room is designated for storing such items, located at the parking space with a number matching the apartment number.
6.6. Valuables
The accommodation provider recommends that customers do not leave jewelry, money, and other valuables in the property. Customers are responsible for securing their valuables against theft, and the accommodation provider is not liable for any loss or damage to these items. The provider is not obliged to provide storage for these items.
6.7. Parking
Customers can park their vehicles on the provider's property in front of the building. These areas are freely accessible, and the provider is not responsible for any theft or damage to vehicles or items in them. The parking lot is not a guarded parking lot.
6.8. Security camera system
The public areas of the property are monitored by a camera system. The provider undertakes to use the monitoring system only for the purpose of protecting property and maintaining order.
(Note: It is recommended to consult the website www.uoou.cz for more information.)
7. Changes to the contract and withdrawal from the contract
If the accommodation provider is objectively required to change the material terms of the contract before the start of the stay, the customer may be offered an amendment to the contract. In such a case, the customer has the right to agree to the change or to withdraw from the contract. If the customer does not withdraw from the contract in writing within 10 days of receipt of the proposal for a change, it shall be deemed that the customer agrees to the change.
The customer has the right to withdraw from the accommodation contract.
The accommodation provider has the right to withdraw from this contract if the customer grossly violates the obligations set forth in this contract, the accommodation regulations, or grossly violates good manners on the premises.
Withdrawal from this contract must be in writing and delivered to the other contracting party. Withdrawal from this contract does not affect the obligation to pay debts arising from this contract prior to withdrawal or cancellation fees.
Withdrawal from the contract is subject to the following cancellation conditions, which specify the amount of cancellation fees:
61-31 days before arrival - a fee of 30% of the accommodation price
30-15 days before arrival - a fee of 50% of the accommodation price
14-0 days before arrival - a fee of 100% of the accommodation price
The specified percentage of cancellation fees will be calculated (a) in the case of withdrawal before the start of the stay or non-arrival from the price for accommodation, (b) in the case of early termination of the stay from secured and unused accommodation services.
In justified cases (illness, death in the family, force majeure, etc.), the cancellation fee may not be charged at the discretion of the accommodation provider.
In case of withdrawal from the accommodation contract, the accommodation provider is entitled to require the customer to vacate the accommodation premises and leave the property immediately, and the customer is obliged to comply with this request without delay.
8. Complaints
The customer is obliged to report any complaints immediately after discovering a defect to the accommodation provider or a responsible person of the accommodation provider, so that the remedy can be implemented.
9. Final Provision
The General Terms and Conditions apply to all stays at Královské apartmány - Špindlerův Mlýn (Kostelní 347, 543 51 Špindlerův Mlýn, Czech Republic) a Královské apartmány - Velké Karlovice (Velké Karlovice 1222, 756 06 Velké Karlovice, Czech Republic) and shall become valid and effective on January 1, 2022.
By entering into the agreement, the customer confirms that they understand the above-mentioned contractual conditions and accept them on behalf of themselves and other participants of the stay, in their entirety.
By entering into the agreement, the customer further confirms that they have been informed by the accommodation provider that, in the event of a dispute between the participants of this agreement, they have the option to use an out-of-court settlement procedure, namely with the Czech Trade Inspection Authority (www.coi.cz). The customer acknowledges that the procedures for exercising the right to withdraw from this agreement, as well as the withdrawal form, are published on the accommodation provider's website www.kralovskeapartmany.cz.
Královské Apartmány
Alex Král Vícenický žleb 349, 675 71 Náměšť nad Oslavou IČ: 06684432 DIČ: CZ9805194289
